Network Services

Assistance with wired, WiFi (not cellular), and network security issues. This includes network jack orders/patching, reporting network outages and troubleshooting connectivity issues. Also includes remote access, firewall policy requests and troubleshooting network connectivity issues between sites and networks.

Services (6)

Wired Networking

Request assistance with all wired network issues including network jacks, connectivity/performance issues and advanced requests.

WiFi Networking (not cellular)

Resources or request assistance on WiFi related issues.

For cellular signal issues, please see Mobile Device category.

Remote Connectivity

Resources or request assistance with all user and site remote access items including VDI, VPN and Site-to-Site connectivity.

Network Security

Request assistance with endpoint client, network security incidents, vulnerability management, or website and computer blocking.

DHCP / DNS Requests

Request assistance with all DHCP and DNS-related items, including IP Address management.

Patient Room Technologies

Support for Patient Room TVs, Hill-Rom (Nurse call) and Medication Drawers (Pavilion only).