Popular Services

For installation or troubleshooting of any SBMIT supported software and applications.

The UHMC account is the main credential used for access at Stony Brook Medicine. Services include account creation & modifications.

Support for your Windows computer or laptop.

For all hardware purchases through SBMIT. Includes all standard IT equipment.

Support for Citrix related issues, including Citrix apps & VDI.

Support options for SBMIT desktop phones (Unify, Cisco) & voicemail.

Request assistance with Email (Outlook), Shared Mailboxes or Distribution Lists.

D2L Brightspace has been selected as the new Digital Learning Environment (DLE) for all SUNY schools.

Assistance with SBMIT-issued Cell phones. Requests for new Cell phones, accessories or international travel.

Support for printer installation, configuration, maintenance and troubleshooting.

Support and requests for Stony Brook Medicine Websites.

Support for all other connected devices (scanning, instamed payment, etc)

For enhancements and modifications to Cerner Applications.

Request assistance with or access to a Stony Brook Medicine network resource.

Request assistance with all wired network issues including network jacks, connectivity/performance issues and advanced requests.

Requests and support of database configurations.

Hardware support for all Rolling Interactive Computers (RICs).

Resources or request assistance with all user and site remote access items including VDI, VPN and Site-to-Site connectivity.

Support and troubleshooting for MFA options, including Authenticator, Imprivata and DUO.

To purchase licenses for Acrobat, Visio & Project.

Resources or request assistance on WiFi related issues.

For cellular signal issues, please see Mobile Device category.

For assistance with or access to an existing contact center. Requests for new contact centers.

For assistance with HIM, Charge Services & Reg / Sched.

Support for moving or turning in equipment. Site Survey requests.

Request assistance with endpoint client, network security incidents, vulnerability management, or website and computer blocking.