Service Catalog

Categories (11)

Accounts & Access Management

Requests & Assistance with UHMC domain accounts, Non-Employee / Vendor accounts and access to Network Resources.
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Email, Calendar, and Messaging

Services related to SBMIT Email (Outlook) & mailboxes, Calendar management.and assistance with Microsoft Teams.
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Hardware Support

Support and requests for all computer related hardware, including PCs, monitors, printers & associated equipment. Additional services for clinical equipment (patient tracking) and rollcarts, as well as services for all ancillary equipment.
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Software and Applications

Installation & troubleshooting for all software applications. Additional services for all ancillary applications..
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Mobile & Communication Devices

Services for all SBMIT supported communication devices - mobile & desk phones. Additional services for analog/fax lines, iPads/iPods and Cerner connect devices.
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Network Services

Assistance with wired, WiFi (not cellular), and network security issues. This includes network jack orders/patching, reporting network outages and troubleshooting connectivity issues. Also includes remote access, firewall policy requests and troubleshooting network connectivity issues between sites and networks.
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Conference Rooms, Classrooms & Audio/Visual

Services for full Event & Conference room support and classroom assistance. Additional services include all TV and media related inquiries.
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Website and SharePoint

Requests and assistance for SBMIT supported websites, including Sharepoint sites and CPMP sites.
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Purchasing

Services include the purchasing of SBMIT supported hardware, and software that requires licensing.
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Cerner / EMR Requests

This service grouping pertains ONLY to EMR related requests for modification and optimization.
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Research Computing

Research IT Support
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