Patient Room Technologies

About this Service

This service relates to non-clinical (non-critical) technologies involved in/around the patient room.  

The Hill-Rom system allows for patients to call for and communication with nursing staff from the patient bed.  Please place a ticket if you are experiencing issues with this communication.

In the newly built Hospital Pavilion, medication drawers are located at the "Y-station" outside each patient room.  If you are having an issue accessing these Armstrong Medication drawers, please open a ticket here.

Each patient room at Stony Brook Hospital is equipped with a Patient Room TV.  Please open a support ticket if the patient is experiencing issues powering on the display, or difficulty accessing content.

Additional Information

Any issues with patient care on applications/systems, such as Cerner, Eclipsys or PACS,
SHOULD NOT be submitted through the IT self-service portal.

 

Please call the Stony Brook Medicine Information Technology Help Desk at 631-444-HELP (4357) to report these issues.

 
Assistance with Hill-Rom Assistance with Medication Drawers (PAV only) Assistance with Patient Room TV

Service Offerings (3)

Assistance with Hill-Rom
Please Note: This service offering is for Hill-Rom Application issues only. For hardware issues, please open a ticket with Facilities using the link below: https://inside.stonybrookmedicine.edu/support-requests
Assistance with Medication Drawers (PAV only)
Please Note: This service offering pertains only to Medication Drawers installed at Pavilion Y-Stations. For hardware issues, please open a ticket with Facilities using the link below: https://inside.stonybrookmedicine.edu/support-requests
Assistance with Patient Room TV