Computer Science Systems Staff FAQs

Categories (17)

VPN Access

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Web Support

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Wireless/Network Access

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Password

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Printing

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Audio/Video

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Calendar

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Connectivity

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Remote Access

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Accounts & Access

Help with login issues, authentication, and departmental system access.

AD ACCOUNT PROVISIONING:- Creation and management of faculty and staff accounts. Student accounts are generally created automatically through enrollment data. CS System Staff can resolve account issues.

GOOGLE WORKSPACE SUPPORT:- Support for Gmail, Drive, Calendar, Groups, and account synchronization.

COURTESY ACCOUNTS:- Limited-access accounts for visitors and collaborators, typically requiring a sponsor and defined duration.

PASSWORD RESET (ReACT):- Reset or unlock your account using the ReACT self-service tool. https://auth02.cs.stonybrook.edu:10443/react/

CONFERENCE ROOMSCHEDULING:- Help with room calendars, booking permissions, and scheduling conflicts.

BUILDING ACCESS:- Management of card access and designated door codes for departmental buildings, offices, and labs.
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Networking & Security

VPN ACCESS (GlobalProtect):- Secure remote access to departmental systems for authorized users.

WIRED AND WIRELESS NETWORKING:- Support for wired connections and CS-managed wireless networks within departmental spaces, including troubleshooting connectivity issues and related network problems.

STATIC IP ADDRESS ASSIGNMENT:- Assignment of fixed IP addresses for approved systems that require a stable network identity, such as servers, research systems, and specialized equipment.

DNS SERVICES:- Management of internal DNS and coordination of external DNS records for approved departmental services and systems.

FIREWALL AND LAB NETWORK SEGMENTATION (vSys):- Configuration of firewall rules and virtual network segmentation to support secure and logically separated research lab environments.
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Research Computing & Labs

RESEARCH VIRTUAL MACHINES:- Provisioning and management of virtual machines to support research and instructional computing needs.

STORAGE AND NFS ACCESS:- Access to shared storage systems and assistance with permissions, connectivity, and storage-related issues affecting centrally managed resources.

SOFTWARE INSTALLATION ON SHARED SYSTEMS:- Installation, configuration, and maintenance of software on centrally managed shared compute and research systems.

Research Infrastructure Consulting:- Guidance on system design, hardware selection, architecture planning, and procurement for research infrastructure.

Rack Space and Colocation:- Provision of rack space, power, network connectivity, and initial infrastructure onboarding for approved lab-owned hardware placed in departmental server rooms.

Maker Lab (Research Labs Only):- Support for shared fabrication equipment used by research labs, including maintenance, consumables, and vendor repair coordination.
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Course & Classroom Support

COURSE VIRTUAL MACHINES:- Provisioning of virtual machines for instructional use, including required software and configurations needed for courses. Requests should include course number, semester, estimated enrollment, and required software so that the environment can be prepared appropriately.

COURSE DATABASE:- Provision of MySQL databases and related database services for instructional use.

CLASSROOM AND AV SUPPORT:- Support for classroom technology including projection systems, microphones, and Zoom-enabled conference rooms and classrooms. If technology is not functioning before or during class, this should be treated as a high-priority issue.
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AI Institute

Access to and support for centrally managed GPU resources
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Hardware & Printing

DEPARTMENT-MANAGED COMPUTERS AND DEVICES:- Procurement, setup, administration, support, and lifecycle management of department-owned computers and other managed devices. This service applies to systems that are owned or officially managed by the department. It includes setup, maintenance, and operational support over the life of the device.

PERSONAL DEVICE ASSISTANCE (Best Effort):- Basic troubleshooting and configuration help for user-managed devices such as personal laptops and other non-department-owned systems. Support for personal devices is offered on a best-effort basis and may be limited to connectivity and basic configuration assistance rather than full device administration or repair.

POSTER PRINTING:- Large-format academic poster printing for research and instructional needs. PDF submission is required, and standard supported sizes include 24", 36", and 42".

COPIER SUPPORT:- Administration, maintenance, and troubleshooting for department multifunction copier.
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Server Rooms & Facilities

SERVER ROOM OPERATIONS:- Operation of departmental server rooms, including rack allocation, power coordination, and environmental monitoring. This service supports the physical infrastructure of departmental server rooms. Requests involving rack space or hardware installation are generally handled through infrastructure planning and colocation processes.


POWER, COOLING, AND ENVIRONMENTAL SUPPORT:- Support for infrastructure conditions that affect reliable operation of servers and equipment, including environmental and facilities-related issues within departmental server rooms.
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Web & Digital Services

WEBSITE SUPPORT :- Support for department-managed websites and related content management needs. This includes coordination and maintenance for official departmental web properties and related web publishing needs. Your current catalog references department CMS coordination as part of this area.

LAB WEB HOSTING:- Hosting support for approved research labs and institutes using department infrastructure.

PERSONAL WEB PAGES:- Support for personal web space hosted on departmental systems.

DIGITAL DISPLAYS AND SIGNAGE:- Support for department display systems including the lobby video wall and department-owned hardware integrated with campus-managed SCALA signage. This includes hardware support and slide submission coordination where applicable.
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