WolfMart Is Down! HELP!
Don't worry. Usually, by the time users notice a system outage in WolfMart, the Procurement Systems & Operations team already knows about it and is working to fix it. If you want to report a System Outage, submit a ticket using "Report an Issue", and a member of the Systems & Operations team will respond to your ticket to let you know the status of what is going on.
Tips on Requesting Troubleshooting Assistance
When requesting troubleshooting assistance, include as much information as possible. Below is a helpful list of information to include in your request, if applicable:
- WHAT is happening: include the Requisition or PO number, the error message you received, a detailed description of what you were trying to do in WolfMart at the time of the error, and screen shots.
- WHERE the problem is occurring: Are you in-office or working remotely? Are you using an Apple device or a Windows device?
- WHEN did the problem occur: Sometimes, issues arise during scheduled maintenance, or when there is a system outage. It helps our team to know a time frame of when your issue happened.
- WHY you are trying to complete this action: knowing what you are hoping to accomplish can help us guide you better.
Example
Original Request: Why was my Requisition returned?
Better-worded Request: My Requisition #123456 was returned to me. The error message that appeared was, "This order is being returned because one or more lines of the PR are populated with a default Commodity Code value (00000000-0000000-536000). Please replace the default with a valid Commodity Code and resubmit." I submitted this requisition yesterday at 3:00PM from my in-office Windows computer. I am attempting to order pipettes for my lab. Attached are some screen shots of my Requisition and the error.
What If I Have Questions About My Requisition/Purchase Order?
With any questions related to the status of your requisition/purchase order, where your items are if the order shipped, or if the order even shipped at all, your first stop would be the Buyer associated with the Requisition/Purchase Order. On Requisitions, this information can be found under "Purchasing Information" next to "Buyer Commodity." On Purchase Orders, this information can be found under "Additional Purchasing Information" next to "Buyer Commodity." If the Buyer can't answer your question, select "Ask a Question about a Requisition/Purchase Order" to submit a ticket to the Procurement Systems & Operations team.
What if I Have a General Question about WolfMart? How do I Find Out?
You can ask general questions about WolfMart by submitting a ticket and selecting "Ask a General Question/Request Improvements to WolfMart" and a member of the Systems & Operations team will get in touch with you to answer your question.
I Have a Great Idea on How to Improve WolfMart! How Can I Let Procurement Know?
The comfort and ease of your WolfMart experience is always at the forefront of our minds, so your feedback is extremely valuable! We welcome suggestions and ideas on how to make your WolfMart experience better. If you have a suggestion for an enhancement or improvement, submit a ticket by selecting "Ask a General Question/Request Improvements to WolfMart" and a member of the Procurement System & Operations team will answer you. While we may not be able to input every single suggestion or idea given to us, we will try our hardest to use our customers' feedback to improve the WolfMart experience for all Seawolves!
How Long Can I Expect to Wait?
Typically, troubleshooting requests take 1-2 business days to complete, with an exception for larger issues that can take more time to resolve (i.e. System Outages).